Privacy Policy

1. Introduction

Welcome to ApproveLine ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered support email assistant service for Shopify stores.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address)
• Payment information (processed securely through Stripe)
• Brand voice examples and training data
• Email content and customer communications

2.2 Information We Collect Automatically

• Usage data and analytics
• Device information and IP address
• Cookies and similar tracking technologies

2.3 Information from Third-Party Services

• Shopify store data (orders, customers, products) via OAuth
• Email account data (Gmail, Outlook) via OAuth

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Generate AI-powered email responses using your brand voice
• Process payments and manage subscriptions
• Send you service-related communications
• Monitor and analyze usage patterns
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Data Security

We implement industry-standard security measures to protect your information:

• OAuth 2.0 authentication (we never store your passwords)
• Encryption in transit (SSL/TLS) and at rest
• Regular security audits and updates
• SOC 2 compliant infrastructure
• Access controls and authentication

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With service providers who assist in operating our platform (including Supabase, Vercel, Cloudflare, and Stripe)
• With AI service providers (OpenAI) for generating email responses
• When required by law or to protect our rights
• In connection with a business transfer or merger
• With your explicit consent

6. Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at support@approveline.app

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and assist with marketing efforts. You can control cookies through your browser settings.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at: